Cancellation, Delivery and Return Terms

Cancellation, Delivery and Return Terms

 

 

These Cancellation, Delivery and Return Terms and Conditions govern the cancellation, delivery and return processes for all products sold by Odak Bilgi Teknolojileri Dış Tic. Ltd. Şti. (“the Company”) on the website www.takeashot.com.tr, in accordance with the Consumer Protection Law and the Regulation on Distance Contracts, and constitute an integral part of the Distance Sales Agreement.

 

RETURN

 

1.        The return procedure for all products purchased from the website with the domain name www.takeashot.com.tr is regulated in accordance with the Consumer Protection Law and the Regulation on Distance Contracts. Return requests for products purchased from the Company will be considered on the condition that the product(s) are returned unopened, undamaged, unused, and within fifteen (15) days following the delivery date to the buyer.

 

2.        The product(s) sold by the company are considered packaged products. If packaged products are to be returned, the packaging must be unopened, untried, undamaged, and unused. The returned products must be delivered complete and undamaged, including the box, packaging, and any standard accessories.

 

3.        Consumers cannot exercise their right of withdrawal for products manufactured specifically to their specifications or customized through modifications or additions. Therefore, products that are not reusable and are manufactured according to the consumer's wishes, such as those with custom writing or other similar designs, fall under the category of products for which the right of withdrawal cannot be exercised.

 

4.        The shipping and/or cash-on-delivery fees for returned or exchanged items are the responsibility of the buyer. For returned items, the shipping and cash-on-delivery fees will be deducted before the refund is issued to the buyer. Since the company only sells online, returns cannot be processed through any other method.

 

5.        If the buyer's return request is confirmed to be in accordance with the Distance Selling Agreement and these Cancellation, Delivery and Return Conditions, the refund for the product(s) will be credited to the credit card if paid by credit card, or to the bank account if paid by wire transfer/EFT, within 10 business days.

 

6.        To return a product(s), you must notify us of your return request via email to info@takeashot.com.tr before sending the product(s) back to the company. Products sent without prior email notification will be returned to you.

 

 

 

CHANGE

 

7.        After the order reaches the recipient, provided there is no damage or use of the product(s) caused by the recipient, and the product(s) packaging remains unopened, undamaged, and unused, an exchange request can be made within 1 month (30 days) via the website by sending the e-invoice to the email address info@takeashot.com.tr. The shipping costs for the exchange are the responsibility of the recipient.

 

ORDER CANCELLATION

 

8.        Orders paid by credit card can be cancelled on the same day by sending an email to info@takeashot.com.tr before 16:30 Turkish time. For orders paid by bank transfer, cancellation can be done by sending a cancellation request including your username and order number to info@takeashot.com.tr before making the bank transfer.

 

DELIVERY

 

9.        All ordered items are packaged in special boxes and shipped.

 

10.  Except for cash on delivery, shipping is free on all orders regardless of the order amount. The product will be shipped after the pre-authorization is received and confirmation is obtained from the Fraud Department of the bank where the purchase was made. If necessary, the company may contact the buyer to obtain the necessary confirmations.

 

DELIVERY TIME

 

11.  If the product(s) shown in stock are purchased before 4:00 PM, they will be shipped the next business day and in any case within a maximum of 3 business days. If any product(s) need to be changed, the company reserves the right to contact the buyer to request a change in the order.

 

12.  Requests are processed and prepared for shipment according to the delivery type specified at the end of the order.

 

13.  Cargo deliveries are valid for Turkey. For Istanbul, locations within 200 km of Istanbul, major cities, and city centers, the delivery time is 1 business day. For other provinces, delivery takes 2 business days, and for towns and villages far from city centers, it takes a maximum of 3 business days. Cargo deliveries are also available on Saturdays.

 

14.  Orders placed online through our website are checked periodically every day, at specific times, within the timeframe indicated on the order form.

 

OTHER

 

15.  The provisions regarding the exercise of the right of withdrawal are regulated by Article 5 of the Distance Sales Agreement.

 

16.  In case of any conflict between these Cancellation, Delivery and Return Terms and the Distance Sales Agreement, the provisions of the Distance Sales Agreement shall prevail with regard to the exercise of the right of withdrawal; and the provisions of these Cancellation, Delivery and Return Terms shall prevail with regard to the provisions regarding cancellation, delivery and return conditions.

 

17.  If it becomes impossible to sell the purchased item, the Company must inform the buyer in writing within 3 days of learning of this situation. The total amount must also be refunded to the buyer within 14 days.

 

18.  If the buyer fails to pay for the purchased product or cancels the payment in their bank records, the Company's obligation to deliver the product ends.

 

19.  If, after the product(s) have been delivered, it is determined that the credit card used by the buyer for payment was fraudulently used by unauthorized persons, and the price of the sold product is not paid to the Company by the relevant bank or financial institution, the buyer is obliged to return the product to the Company within 3 days, with the shipping costs borne by the Company.

 

20.  If unforeseen circumstances beyond the company's control arise and the Product(s) cannot be delivered on time, the buyer will be notified. The buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order and paid in cash, the refund will be processed within 14 days of cancellation. If the buyer paid by credit card and cancels, the refund will be returned to the bank within 14 days, although the bank may take 2-3 weeks to transfer the amount to the buyer's account.

 

21.  The buyer shall inspect the Product(s) subject to the sale before taking delivery; they shall not accept damaged or defective goods/services from the shipping company, such as those that are dented, broken, or have torn packaging. The Product(s) received shall be deemed to be undamaged and in good condition. The buyer is obligated to carefully protect the Product(s) after delivery. If the right of withdrawal is exercised, the Product(s) must not be used. The invoice must also be returned with the product.